Winstanley Associates, LLC Kiosk Project Work Plan
Project management is the most critical component of any kiosk solution.
Even the most well-laid plans and technical designs can fail to produce
successful results if the entire strategy of the project is not designed, scheduled and followed.
Below is a sample outline of components to consider in a typical kiosk project.
However, since Winstanley Associates, LLC customizes every venture to its customer and audience,
a different project plan is individually crafted for each circumstance...
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- Application Software
- Attract Loop
- Base Application
- Database Management
- Communication Links
- Maintenance/update routines (upload/download)
- Total System Remote Command and Control
- Remote Status Logs and Demographics Collection
- Loading procedures
- Testing & Burn-in procedures
- Update procedures
- Revision control
- Security
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- Systems Software
- Windows/Windows 98, 2000, NT, ME, XP
- SNMP Management Modules (i.e.: OpenView Network Management)
- Communications Software
- Diagnostics Tools
- Testing and Burn-in procedures
- Update procedures
- Revision Control
- Security
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- Kiosk Enclosure
- Engineering for Components
- Bezel design for printer and monitor
- Serviceability
- Durability
- Heat dissipation
- Tip Test Liability
- ADA compliance
- Security
- Maintainability
- Electrical Engineering
- Hi-Pot testing
- Packaging for Shipment
- Extra control unit kiosk retained at MFG. For service support issues
- Artwork design/application
- Durability
- Maintainability
- Adhesive validation
- Service repair parts inventory
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- Hardware
- CPU
- Processor (speed, cost, system configuration)
- Disk-Fixed/Removable
- Memory - allowing for future application requirements
- Video Cards
- CD ROM (speed)
- Network Interface Cards (100B-T, FDDI, ATM)
- Keyboard, Mouse/Trackball and other non-TS input devices
- Monitor (CRT, LCD, Gas Plasma)
- Cables
- Additional serial and parallel ports
- Sound Card
- Speakers
- Touch Screen
- Surface Acoustical Wave
- Capacitive
- Resistive
- Scanning Infrared
- Controller
- Drivers
- Cables
- Touch Screen Registration Process
- Printer
- Laser/Matrix Ink Jet/Thermal/Impact
- Speed/Feed
- Paper Width - Cut Sheet vs Continuous
- Toner/Ink issues - re-fill
- Cost per page
- Jam control
- Paper out management
- Printer bezel design to insure flawless paper flow
- Printer transport
- Paper cutter
- Cable certification
- Repair/maintenance strategy
- Other Equipment
- Mag Stripe/Barcode Reader
- Credit Card Reader
- Modem/FAX integration
- LED attract banner
- UPS system for power and surge management
- Network Adapter
- Currency Acceptor
- Currency Dispenser
- TV Monitor
- Telephones
- Camera
- Video Conferencing
- Power Strips/Surge Suppression
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- Project Management Controls
- Project Review
- Risk Management
- Time Line and Task breakout
- Purchasing planning to match rollout
- Receiving methodology
- Equipment testing
- Equipment integration into kiosk shell
- Cable certification
- Testing Procedures
- Through-Put Validation
- System burn-in and test
- Operating software load and test
- Application software load and test
- Test dial-in/upload/download
- Application test and burn-in
- Early hardware failure management
- Serial number and warranty management
- Asset Tag management
- Documentation
- Customer acceptance criteria sign-off
- Final documentation-serial numbers by component by kiosk
- Shipping package engineering
- Packaging
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